Product
A standard is only real when it reaches the station
SOPhero is not a filing cabinet. It captures how your best people actually work, validates it, puts it in front of the person doing the job, and proves it was followed.
01 · Capture
Your best people talk. SOPhero writes it down.
Nobody has time to write SOPs. So we do not ask them to. We record how the work is actually done, structure it into steps, and only publish what an expert has signed off.
Voice notes
Your best people talk through how they do it, in their own language.
Video and photo
A phone walkthrough of the station beats a written description.
Expert validation
Every step is checked by a human before it is published.
Learning loop
Floor signals keep the standard current after day one.
Review queue
Awaiting validation
Barista milk texturing
Drafted from 4 voice notes · Station 1
Allergen check at the pass
Updated from 11 floor flags · Kitchen
Late check-out handling
Drafted from 2 video walkthroughs · Front desk
Every standard carries who validated it, and when.
Aisop
Answers only from your approved SOPs
“How long can the satay sauce hold on the line?”
Four hours in the bain-marie above 60°C, then discard. Check and log at 11:00, 15:00 and 19:00. If it drops below 60°C, reheat to 75°C once only.
02 · Aisop voice coach
A voice assistant that will not make it up
Aisop answers only from your approved standards. Every answer cites the standard, its version and who validated it, so a wrong answer cannot be passed down a shift.
- Answers read aloud in 8 languages, at the station.
- Grounded in your SOPs. When it does not know, it says so and routes to a person.
- Every question is logged, so repeated questions show you which standard is unclear.
03 · Station app
A QR on the wall. The standard in their hand.
No install for the crew, no login ritual at the start of a shift. They scan the code at their station and the current approved version opens on their own phone, in their language.
Emergency mode sits alongside it: gas smell, allergy, evacuation, injury. Four taps, your approved sequence, no searching under pressure.
Emergency mode
Four taps from any lock screen
Call emergency services
995 · dials, no searching
Gas smell procedure
Shut off, ventilate, evacuate
Evacuation roles
Who sweeps which zone
Guest with an allergy
EpiPen and escalation steps
Steps come from your approved SOPs, in the reader’s language. Nothing to look up under pressure.
Station 2
Cold line · Prep
04 · Learning loop
The floor tells you what to change
Standards rot quietly. SOPhero tracks where a step keeps failing, where Aisop keeps being asked the same question, and where a review is overdue — then puts it in a queue for the person accountable.
Standard Score
Coverage, clarity, language fit and evidence, per outlet and department.
Standard Score
Outlet 4 · Week 32
68
Holding, with gaps in language fit
Illustrative example.
Impact dashboard
Ramp-up days, rework, standards held, and audit exports with the evidence attached.
Impact dashboard
Group rollup · 6 outlets
Days to competency
9
from 15
Standards held
92%
across 6 outlets
Open review items
7
avg 3 days
Repeat rework
-31%
quarter on quarter
Standards held, by month
Illustrative example of what the dashboard reports. Not a customer result.
Review queue
Awaiting validation
Barista milk texturing
Drafted from 4 voice notes · Station 1
Allergen check at the pass
Updated from 11 floor flags · Kitchen
Late check-out handling
Drafted from 2 video walkthroughs · Front desk
Every standard carries who validated it, and when.
05 · SOPhero Local
One standard, every market's rules
Indonesia is next in the SOPhero Local queue. The pack is written against local regulators with local operators before it ships.
Indonesia · Architecture ready
Bahasa Indonesia and English are supported today.
Market not yet reviewed · SOPhero turns rules into operating steps. It is not legal advice.
Open the Indonesia calendarIndonesia compliance calendar
Dates, mapped to operating steps
Indonesia pack in progress. Join the early access list to shape what is written.
Illustrative example of the calendar view.
The method
Diagnose → Codify → Embed → Prove
The product exists to make those four movements repeatable, market after market, outlet after outlet.
Founding partner programme open
Your standards are being tested this week, with or without you
Start with the three-minute Scorecard. If the score is uncomfortable, book the Health Check — two weeks, a scored gap map and a build plan you can act on.
SOPhero turns rules into operating steps. It is not legal advice.