What is standards-as-a-service?

SOPhero writes, embeds and proves your operating standards. Standards are captured from your best people by voice, video and photo, AI-structured, validated by an expert, delivered on staff phones by QR at each station and read aloud in eight languages.

How is SOPhero different from SOP software?

SOP software stores documents. SOPhero captures how your best people actually work, validates the steps before they ship, puts them in front of the person doing the job in their language, and proves the standard was held.

Does the team need to install an app?

No. Crew scan the QR at their station and the standard opens on their own phone. Managers use the dashboard for the Standard Score, review queue and compliance calendar.

Is SOPhero legal advice?

No. SOPhero turns rules into operating steps. It is not legal advice. Confirm current obligations with the named regulator for your market.

Solutions

Six operations. Six different first steps.

Consistency is the same problem everywhere, but it shows up differently in an F&B group opening outlets, a hotel protecting its rating, a pre-opening site, a central kitchen feeding a dozen sites, a cleaning contractor across fifty client buildings, and a franchisor entering United Kingdom. Start with the one that sounds like you.

Station 2

Cold line · Prep

English

✓Wash hands, gloves on

2Probe the chiller, log the reading

3Label and date every container

4Wipe the pass before service

Read aloud · aisop

Scaling F&B groups

Open outlet 6 like outlet 1

Your best outlet’s standard, installed at every new site before the crew arrives — not rebuilt from memory each time.

5–40 outlets · opening 2 or more a year · multilingual crews

See the solution

Pre-opening projects

Standards before day one

A validated manual and a trained team, built during the fit-out rather than during your first week of service.

Hotel or restaurant 3–9 months from opening day

See the solution

Independent & local hotel groups

The same service on every shift

Complaint handling, escalation and recovery that do not depend on which agent is at the desk tonight.

50–400 keys · independent or regional brands

See the solution

Central kitchens & catering

One batch, thousands of meals, no second chances

Every critical control held on every shift, by every operator, in the language they work in, with the record to prove it.

Central kitchens, institutional, inflight and event caterers · QA and operations heads

See the solution

Facilities & cleaning

The same clean on every site, every night

Colour coding, dilution and infection control held by every cleaner on every site, including the ones who started this week.

Cleaning contractors and facilities managers · offices, hospitals, kitchens and mixed sites · operations and QHSE heads

See the solution

Franchisors entering APAC

Localised per market, not diluted

Brand standards mapped to each market’s regulators, then delivered in the languages your franchisees staff with.

Master franchise and brand teams localising for APAC markets

See the solution

By industry

Any operation where shift crews do work that has to be right every time.

The platform is the same everywhere. What changes is the starter library, the regulation pack and the experts who sign it off. We open an industry once its library is written with operators in it.

Live

Hospitality and F&B

Restaurants, cafés, QSR, bars, hotels, openings and franchises.

See it Live

Central kitchens and catering

Central kitchens, institutional, inflight and event catering, ready meals.

See it Live

Facilities and cleaning

Commercial, hospital and site cleaning, facilities management.

See it Coming soon

Aged care

Residential aged care and home care.

Coming soon

Clinics and medi-spas

Medical, dental and aesthetic clinics.

Early access

Your industry not live yet?

Tell us your operation in the message. Early operators shape what the library covers first.

1/2

What best describes you?

Outletsoptional

1 short step(s) left

By department

Every department has its own moments where a mistake costs most.

Kitchen and food safety: Hot and cold holding, allergens, receiving and dating, cleaning schedules, heat-stress breaks.
F&B service: Allergen questions at the table, service sequence, alcohol service, complaint recovery.
Housekeeping: Room-turn sequence, chemical dilution, linen and amenity control, lost and found.
Front office: Check-in and identity, key control, guest privacy, escalation and service recovery.
Engineering and safety: Fire and evacuation drills, permits to work, pool and plant checks, incident reporting.
HR and onboarding: Day-one induction, agency and part-time crew, competency sign-off, records for audits.

Roles

Everyone in the operation gets something back

Owner / COO

Consistency you can see, margin you can protect, risk you can evidence.

One standard across every site, a score per outlet, and a compliance trail that stands up when a regulator or investor asks.

GM / Operations

Fewer fires, and audit-ready every day.

Standards already at the station mean fewer escalations, and the evidence pack is assembled as work happens, not the night before an inspection.

HR / L&D

Faster ramp-up for every hire, every language.

Trainers stop repeating the same induction. New hires read the standard aloud at the station and reach competency sooner.

Quality / Food safety

An evidence trail, not a filing cabinet.

Who followed which step, when, and what changed. Review queues keep standards fresh and the audit trail current.

Frontline staff

Know what good looks like, in my language.

The card on their own phone: a QR where the station is fixed, their role’s standards saved to the phone where they move around. Read aloud if reading is not the fastest way to learn.

How we handle your data

Founding partner programme open

Your standards are being tested this week, with or without you

Start with the three-minute Scorecard. If the score is uncomfortable, book the Health Check — two weeks, a scored gap map and a build plan you can act on.

Book a 30-minute Health Check call Score your standards in 3 minutes

SOPhero turns rules into operating steps. It is not legal advice.