Services
Done-for-you services that write, validate and embed your standards, and a platform that keeps them current on every shift. Each step stands on its own.
Why start with a diagnosis
The Health Check measures the distance between the manual and the shift, so the Build fixes what actually breaks. No manual at all? That is where most operators start: the Build writes your standards from a proven library and from your best people.
Documented
What the manual says
Understood
What crew can explain, in their language
Enforced
What happens on every shift
The gap a Health Check finds, outlet by outlet and department by department.
Free
3 minutes · Any operator
A 10-question self-assessment across coverage, clarity, language fit, training, evidence and freshness, with a score and a report by department.
Diagnose
2 weeks · Groups and properties with a live operation
We come into your operation, watch service, interview your best people and score what is documented, understood and enforced.
Build
6–10 weeks · One outlet, a format or a department
Your best people talk; we capture by voice, video and photo, structure it, and an expert validates every step before it reaches a station.
Build
3–9 months before opening · New hotels and restaurants
A complete standards library and a trained team before you open, built alongside the fit-out so opening day is not the first rehearsal.
Run
Ongoing · Per outlet or property
Standards stay alive: the station app, voice assistant, Standard Score, review queue and compliance calendar — with an optional managed service where we keep everything current.
Expand
Annual programme · Franchisors and groups across markets
Localised standards per market, franchisee onboarding and group-level reporting, with a named delivery lead.
The work depends on your outlets, departments, languages and timeline. A proposal scoped to your operation is more useful than a generic number, and it arrives within one working day.
No. Most operators start with the free Scorecard, then a two-week Health Check. Each step stands on its own, and the Health Check fee is credited if you go on to a Build.
Often, yes. Where they apply, we will tell you which Singapore grants or Malaysian training-levy routes may offset part of the cost, and what each needs from you.
A first department is usually live at its stations within six to ten weeks of starting a Build. Pre-opening programmes run alongside your fit-out.